Doing business through the internet and social media means that you will be communicating with many people through written communication. Many times these communications are recurring or fall into several general categories. You can get back precious time every day and hand off more of this work to your employees if you set aside time to create a Prepared Response list.

This class includes a checklist that should take approximately 2 hours to complete.

Skill Level: Intermediate

This video lesson shows you:
•The three directions that written communication will come into your business.
•How to have people tell you what category that their enquiry falls into so you can route it to the proper department.
•Sample prepared responses.
•How to turn your email software into an answering system with minimal effort .

Assumptions
We assume you have and / or know how to do the following:
•Operate your computer and access the internet
•Find web addresses with a web browser
•Have a business website
•Know how to change signature files in your email software program

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